We offer your company services as :
- Delivering a consistent multi-channel customer experience in both Spanish and English
- Our team has different titles including agent, customer service representatives and client services representatives. We are capable of dealing with a wide range of caller emotions from pleasant and appreciative to frustrated and rude. We will resolve every call with a positive attitude and prompt resolution.
- Nap Tax will also be implementing your procedures, policies, technologies and information that are inherent of your company.
- Our team comes with personality and pleasant voices who can assess situations, recognize problems and make quick decisions.
- We know the importance to have access to personal information therefore we take measures to respect the confidentiality of the sensitive information from the clients and the company.
- We can maintain the follow-ups with the customers and send them notations or necessary documents.
- Our multi-tasking ability allows our team to switch between several software programs while working on a call in order to achieve the highest success of customer service. Multi-tasking combined with product knowledge, terminology and company protocol allows out agent to attain performance standards such as time-per-call, daily call volume and after-call handling time or wrap-up.
- Appointment setting
- Seminar Registration
- Market Research
- Survey
